Preexisting Device Data
AT NO POINT IN TIME DURING THE REPAIR OR TESTING PROCESS DOES MOBILE EXPERT EVER ACCESS THE CUSTOMER'S DEVICE'S STORED DATA. THE Mobile Expert PERFORMING THE REPAIR IS PROFESSIONALLY TRAINED AND WILL NEVER USE THIS TRAINING TO ACCESS, EDIT, OR DISTRIBUTE THE CUSTOMER'S INFORMATION AND DATA THAT IS PREEXISITING ON THE DEVICE THAT IS BEING REPAIRED.
When you visit www.mobileexpert.com.au, our servers automatically collect the following information from your computer:
- IP Address
- Information automatically sent by your browser
- All information you voluntarily provide
All information you voluntarily provide is stored on our secure server ad infinitum, or until you request we move it. Your credit/debit card information is stored in a payment authorizer's physically secure data center using industry-standard encryption.
Data Quality and Purpose
If at any point in time your information applicable to Mobile Expert changes, please log in to the website and update it or contact a customer service representative to do so for you. Constantly maintaining an updated customer base ultimately allows us to continue providing only the highest quality service to our customers.
When you place an order, Mobile Expert provides your name, billing address, and credit/debit card information to our payment authorizer to validate and charge your card. When Mobile Expert processes your order for shipping, we only use your name, shipping address, and email address to ship your order.
Third-Party Data Access
You own your personally-identifying information, and have the right to control our access to it. At any time, you can log in and access, modify, or remove your information from our server. If you are unable to do this yourself, please contact an Mobile Expert customer service representative and they will for you.